DEPARTMENT OF HUMAN SERVICES FAMILY ASSISTANCE DIVISION TAKES DOT CUSTOMER SERVICE PLEDGE
By Cathy O'Gara on 30th July, 2012
U.S. VIRGIN ISLANDS, July 27, 2012 – As part of the Department of Tourism’s ongoing campaign to raise the standard of customer service in the Territory, the Department was pleased to administer the USVI Customer Service Pledge during Department of Human Services training events held last week in both districts. During the events, the Department of Tourism presented tips to enhance customer service delivery and administered the pledge to 130 team members of the Division of Family Assistance (DFA). All the employees who took the pledge received a pocket-sized customer service pledge card reminding them of their commitment, as well as a button reading “I took the customer service pledge,” to distinguish them as being committed to service.
“Providing excellent customer service to fellow Virgin Islanders is key to our objective of making the USVI a more hospitable place to live and to visit,” emphasized Tourism Commissioner Beverly Nicholson-Doty. “When we treat one another with genuine hospitality and kindness, then that warmth will flow naturally to our guests.”
Nicholson-Doty commended the Division of Family Assistance for their commitment to service and for initiating the collaboration with the Department of Tourism to take the pledge. DFA Administrator, Lennox Zamore, praised his team at the event noting that providing good customer service aligns with the division’s mission to serve “with integrity and compassion.”
The USVI Customer Service Pledge consists of 10 service standards anyone can apply on the job to enhance customer service. Individuals wishing to take the pledge must agree to follow the standards by entering their name, contact information and place of work in an online form. Once completed, their names will appear in an alphabetical listing on the website. Likewise, businesses or government agencies wishing to take the pledge can download the pledge form on the site and circulate it among their staff for signatures. Businesses and agencies that take the pledge will be recognized with a listing on the site and a link to their website.
To date, more than 1,200 Virgin Islanders and 40 businesses have taken the customer service pledge. The Division of Family Assistance is the third government entity to take the pledge, joined by members of the Juan F. Luis Hospital and the employees of the Department of Tourism. For more information and to take the customer service pledge, visit:www.usviservicepledge.com or call 340-774-8784.
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Director of Communications
(340) 774-8784 ext. 2234